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Frequently Asked Questions

 

I am here to help make your online art purchasing experience a total success. If you cannot find the answers to the questions you have below regarding original paintings or limited edition prints, please email me at info@kennethhershenson.art or contact me through the website contact form. It will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working with you to bring quality award-winning fine art into your home and business. If you have questions about the Open Edition prints please check out FAQ (Open Edition Prints).

What is the difference between Open Edition prints and Limited Edition prints?

This is a topic that many people are not familiar with. The basic difference is that a Limited Edition print is signed and numbered by the artist with a set, publicized edition size while an Open Edition print has no limit to the number of prints that can be published. My limited edition prints are hand signed in pencil by me with each print having a unique number. For example, my signed and numbered limited edition I DO Know Jack! paper prints have a maximum edition size of 175. Once 175 are purchased, no more of that image at that size will be available to purchase. In addition, each limited edition print comes with a Certificate of Authenticity signed and with a corresponding edition number. My limited edition metal prints have an edition size of only 25 so they are VERY limited! Only 25 people will be able to own one of these eye-popping prints! Currently, these metal prints are not available through my website but will be soon. However, if you are interested in obtaining one of these please email me at info@kennethhershenson.art.

As in all cases of limited versus open, collectors of fine art prints typically purchase limited edition prints because the print value is higher and can increase in value simply because of the nature of supply and demand in the marketplace. Usually there are far fewer limited edition prints printed. The open edition, because there is no limit to the number of prints that can be produced, are typically purchased by people who just want to display attractive art to decorate their home or office and do not concern themselves with the fine art collectible values.

Both are legitimate ways to show art in your home or office. It is just a matter of personal preference. 

NOTE: I have been asked in the past why artists sign their prints with graphite pencils instead of ink. The reason for this is that graphite will not fade...ever. Ink signatures will in fact fade over the years.

   

How long does it take you to paint one of your original paintings?

This is the question I am asked the most. It varies with the size and complexity of the painting. On my larger I DO Know Jack! paintings, depending on the level of detail, they take between 6 and 10 weeks. If you look at Apple Jack versus Car Jack you will visually see the difference in detail.

 

What if I am having trouble signing up for the coupon, or the blog, or with the checkout?

It may be that you have not cleared the cache for your browser in a while and that may result in this website giving you an error message "500 error -- we're working on it" or something like that. If you Google how to clear the cache for your specific computer setup and try again, typically your problem will be resolved.

 

What happens if a shipment arrives damaged?

If your artwork arrives and the box or package is damaged, please contact me immediately via the website to let me know. BEFORE opening the package, you must photograph the damaged package so that I have proof to show the the shipper so that I can submit an insurance claim to mitigate the loss.

You may open the package to see if the work has been damaged. If the painting or print is damaged, please photograph the damaged artwork and send me a copy of the image file. After completing those steps, I will let you know next steps to resolve the situation.

NOTE: Every original painting and limited edition print is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All mailed artworks are insured for transportation.

 

What about returns for print reproductions?

All print reproductions (Open Edition Prints) for Kenneth Hershenson Art are custom printed by a company that is an expert at printing art. If there is an issue with the quality of the print product, damage during the delivery, or any other issue that happened on the printer's end, they will certainly replace and re-ship an order in a timely fashion, as well as provide a return shipping label for the faulty product. For a refund or replacement, please contact me at info@kennethhershenson.art​. Refunds are issued on a case by case basis and take 7-10 days to process. There must be an actual print quality issue or damage issue for a return.

The printer does require photographs of any faults in your order to start producing the reorder. Customers should contact info@kennethhershenson.art if there is shipping damage or a manufacturing defect, since there may be many variables involved with each individual order.

 

How can I keep up with your work?

I would love for you to be the first to know about any new paintings, exhibitions or current shows I will be in! An easy way to stay in the loop is by signing up for my newsletter!

 You can also follow me on my social media pages as I will be posting about new work! 

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

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Description of Policy from Merchant:

If you are inquiring about returns of any Open Edition print please read the instructions at https://www.kennethhershenson.art/faq-OEP If you are inquiring about returns of Original Art or Limited Edition prints please read the instructions at https://www.kennethhershenson.art/faq-OLE

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Description from Merchant:

All papers used for Limited Edition prints have been authenticated by the printer to be 100% acid-free and the inks are archival. All original paintings are created with the highest rated acrylic paints by Golden Paint Co. and are applied on professional quality canvas or gessoed wood panels.

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Thank you for your interest in my art! Please fill out the form below with any questions or comments, and I'll get back to you shortly!

If you need ANY assistance with the ordering process, questions about the art itself, commission inquiries or even basic questions about my process PLEASE do feel free to contact me. Just so you know, if you were to see me at a show, I would be very approachable! I'm no different digitally.

 

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